What Ebox speed should you expect from each plan?
| Ebox plan | Advertised speed | Expected test result (Ethernet) | Expected Wi-Fi speed | Best for |
|---|---|---|---|---|
| Essential | 100 Mbps | 85–100 Mbps | 50–80 Mbps | 1–2 users, streaming HD |
| Popular | 300 Mbps | 250–300 Mbps | 150–250 Mbps | 3–4 users, 4K streaming |
| Best value | 500 Mbps | 450–500 Mbps | 300–450 Mbps | 4–6 users, WFH |
| Ultra | 1 Gbps | 850–950 Mbps | 500–750 Mbps | 6+ users, heavy gaming |
Wi-Fi speeds are always lower than Ethernet due to distance, interference, and router limitations. For the most accurate speed test, always test via Ethernet cable directly into the Ebox modem.
How to run an Ebox speed test — step by step
- Connect via Ethernet — plug a cable directly from your laptop to the Ebox modem (most accurate; skips Wi-Fi variables)
- Pause downloads and streaming — stop Netflix, YouTube, and any active downloads on all devices
- Visit fast.com or speedtest.net — click Go/Start and wait ~30 seconds
- Record download + upload + ping — note all three values
- Run the test 3 times — average the results to remove variance
- Compare to the table above — if you're below 80% of plan speed, proceed to troubleshooting
Why is my Ebox internet slow? Troubleshooting guide
1. Wi-Fi distance and interference
Wi-Fi speeds drop dramatically with distance and through walls. Before concluding your Ebox connection is slow, always run a test via Ethernet. A 500 Mbps Ebox plan might only show 150 Mbps on Wi-Fi two rooms away — this is normal.
- Move your device closer to the router
- Use the 5 GHz band instead of 2.4 GHz for higher speeds
- For whole-home coverage, add a mesh Wi-Fi extender
2. Modem needs restart
The most common fix for sudden slowdowns: unplug the Ebox modem from power for 30 seconds, then plug it back in. Wait 2 minutes for the connection to re-establish, then re-test.
3. Coaxial cable issues
Inspect the coaxial cable connecting the wall outlet to your Ebox modem. Look for sharp bends, kinks, or physical damage. A damaged cable is a common cause of speeds dropping to 20–30% of normal. Replace the cable if damaged (standard coaxial cables are ~$10 at any hardware store).
4. Peak-hour congestion
Cable internet (including Ebox) is shared neighbourhood infrastructure. Speeds may be 10–20% lower during peak hours (7–10 PM). This is normal and typically not a reason to contact support unless speeds drop below 50% consistently.
5. Plan speed vs actual use case
If your household regularly streams 4K on multiple TVs while video conferencing, a 100 Mbps plan will feel slow. Consider upgrading to the 300 or 500 Mbps plan. The Ebox 500 Mbps plan at ~$55/month handles virtually any household need — and new customers save $25 with code OR181.
Ebox upload speed — what to expect
Unlike fibre ISPs (Bell, Rogers Gigabit), Ebox is cable-based, which means upload speeds are significantly lower than download speeds:
- 100 Mbps plan: ~10 Mbps upload
- 300 Mbps plan: ~15 Mbps upload
- 500 Mbps plan: ~20 Mbps upload
- 1 Gbps plan: ~30 Mbps upload
If your work requires frequent large file uploads or you stream live video (Twitch, YouTube Live), consider whether Ebox's upload speeds meet your needs. For most residential users — including video calls on Zoom and Teams — 10–20 Mbps upload is more than sufficient.
Ebox speed vs Rogers — are the speeds the same?
Yes. Ebox and Rogers use the same physical cable infrastructure in Ontario and Quebec. The speeds delivered over the cable are functionally identical. The difference is price: Ebox's 500 Mbps plan costs ~$55/month; Rogers Ignite 500 Mbps costs ~$100–$115/month.
See the full Ebox vs Rogers comparison and the Ebox internet review 2026.