Code OR181
Rogers cancellation · 2026 guide · No downtime

How to Cancel Rogers Internet in Canada — Step-by-Step 2026 Guide

By Marc · Updated · Verified Ebox customer

Cancelling Rogers internet? This guide covers the cancellation number, how to handle the retentions pitch, fees, equipment return — and the best no-downtime replacement that uses Rogers' own cable at half the price.

Quick answer

Set up Ebox first, then cancel Rogers. Call Rogers at 1-888-764-3771, say you want to cancel internet, and decline the retention offer. Ask for a cancellation confirmation number. Return equipment within 30 days. Use code OR181 when signing up for Ebox to save $25.

Before you cancel Rogers — do this first

⚠️ Important: Always set up your new internet provider before cancelling Rogers. Never cancel Rogers until Ebox is confirmed working at your address. This prevents any gap in service.

Sign up for Ebox at ebox.ca, enter code OR181 to save $25, and confirm your connection is working. Then cancel Rogers. The brief overlap (usually 1–5 days) where you pay both is worth it to guarantee zero downtime — especially if you work from home.

How to cancel Rogers internet — 5 steps

1

Set up Ebox first

Sign up at ebox.ca with code OR181. Modem arrives in 3–5 days. Confirm connection works before touching Rogers.

2

Check your contract status

Log in to rogers.com or call to confirm if you're within a 2-year promo contract. If yes, get the exact early termination fee amount.

3

Call Rogers: 1-888-764-3771

Select internet, then say "cancel service." You'll be transferred to retentions. They will offer discounts — you can decline. Say: "I've already set up a new provider. I'd like to cancel effective [date]."

4

Get confirmation in writing

Ask for a cancellation confirmation number or email. Note the effective cancellation date and final billing amount. Rogers bills in advance — you may receive a prorated refund.

5

Return equipment within 30 days

Return modem and router to any Rogers store. Keep the return receipt. Non-return charges: $150–$300 per device.

Rogers cancellation fee — what to expect

Whether you pay a cancellation fee depends entirely on your contract status:

  • Month-to-month (promo expired): $0 cancellation fee. You're free to leave any time.
  • Within 2-year contract: ~$15–$20 × remaining months. Example: 6 months left = ~$90–$120.
  • Rogers Ignite TV bundle: TV bundle may have a separate cancellation clause — confirm when you call.
  • Annuler Rogers Internet (français)

The $25 saving with Ebox code OR181 applies to your first month — no contract required.

What Rogers will offer to keep you — and whether to accept

When you call to cancel, Rogers retentions will almost certainly offer a discount. Common offers:

  • $10–$25/month off for 12–24 months on a new 2-year contract
  • Speed upgrade at the same price
  • Bundle discount if you have Rogers TV or wireless

The math: Even with a $20/month loyalty discount, Rogers 500 Mbps = ~$95/month vs Ebox = ~$55/month. That's still $40/month more — $480/year more — plus you'd re-enter a 2-year contract that prevents you from leaving without a fee again.

Our recommendation: Decline politely and proceed with the cancellation if you've already confirmed Ebox works at your address.

Switching from Rogers? Save $25.
OR181
Sign up at ebox.ca — same Rogers cable, ~$55/month →

Frequently asked questions — cancelling Rogers internet

What is the Rogers internet cancellation phone number? +
Call Rogers at 1-888-764-3771. Select internet, then say "cancel service" to be transferred to the retentions team. Have your account number ready. Best time to call: weekday mornings for shorter hold times.
Is there a cancellation fee to cancel Rogers internet? +
Only if you're within a 2-year promotional contract (~$15–$20/month remaining). If your 2-year promo has expired, you're month-to-month and can cancel with no fee. Log in to rogers.com to check your contract end date.
Can Rogers refuse to cancel my internet? +
No. Under CRTC rules, Rogers cannot refuse a cancellation. Retentions will make offers to keep you, but must cancel if you insist. Say clearly: "I would like to cancel my Rogers internet service effective [date]."
What's the best internet to switch to after cancelling Rogers? +
Ebox. It uses Rogers' cable infrastructure at ~$55/month for 500 Mbps vs Rogers' ~$115/month. No contract, free equipment, and new customers save $25 with code OR181 (
Do I need to return Rogers equipment? +
Yes. Return rented modem and router to any Rogers store within 30 days. Keep your return receipt. Non-return charges are $150–$300 per device.
Save $25 with code OR181