How to switch internet providers in Canada — step by step
Check your current contract
Log in to your Rogers, Bell, or Videotron account and check your contract end date. If 3+ months remain, calculate the cancellation fee vs. your savings with Ebox. If 1–2 months remain, consider waiting.
Sign up for Ebox with code OR181
Go to ebox.ca, confirm your address, choose a plan, and enter OR181 as your referral code. Save $25 — $25 off your first month + $25 account credit.
Receive modem and self-install
Ebox ships in 3–5 business days. Self-install takes 20 minutes — connect the coaxial cable, plug in the modem, done. No technician needed.
Confirm Ebox is fully working
Test speed, streaming, and video calls on your Ebox connection for 1–2 days before cancelling your old provider. Don't rush this step.
Cancel old provider
Call Rogers (1-888-764-3771), Bell (310-2355), or Videotron (1-888-433-6876). Note your cancellation date and any equipment return instructions.
Return old equipment
Return rented modem/router within 30 days to avoid equipment charges ($150–$300). Rogers returns: any Rogers store. Bell returns: UPS drop-off with their label.
Cancellation fees — is it worth switching now?
| Months left on contract | Est. Rogers cancellation fee | Est. Bell cancellation fee | Ebox saving with OR181 | Net benefit |
|---|---|---|---|---|
| 1 month | ~$15–20 | ~$15 | $25 | +$105–$110 ✓ |
| 3 months | ~$45–60 | ~$45 | $25 | +$65–$80 ✓ |
| 6 months | ~$90–120 | ~$90 | $25 | +$5–$35 ✓ |
| 9 months | ~$135–180 | ~$135 | $25 | May not be worth it |
| 12+ months | $180–240+ | $180+ | $25 | Wait for contract end |
For most people with 6 months or fewer remaining on a Rogers or Bell contract, switching to Ebox right now during the
Tip: Code OR181 saves you $25 on your first month with no contract — the sooner you switch, the sooner you stop overpaying.
How much do you save switching to Ebox?
| Your current plan | You pay now | Ebox equivalent | Monthly saving | Annual saving |
|---|---|---|---|---|
| Rogers Ignite 500 | ~$115/mo | ~$55/mo (Ebox 500) | ~$60/mo | ~$720/yr |
| Bell Fibe 500 | ~$105/mo | ~$55/mo (Ebox 500) | ~$50/mo | ~$600/yr |
| Videotron 400 | ~$95/mo | ~$55/mo (Ebox 500) | ~$40/mo | ~$480/yr |
| + | Add $25 one-time with code OR181 | Total yr 1: $600–$840 | ||
Switching from specific providers
Leaving Rogers for Ebox
Rogers and Ebox use the same cable infrastructure in Ontario — identical speeds and reliability. You'll pay $30–$60 less per month. See the full Ebox vs Rogers comparison. Rogers cancellation line: 1-888-764-3771.
Leaving Bell for Ebox
Bell Fibe is fibre-based which theoretically offers higher upload speeds, but for most households the practical difference vs Ebox cable is unnoticeable. You'll save $40–$50/month. See Ebox vs Bell. Bell cancellation: 310-2355.
Leaving Videotron for Ebox
In Quebec, Ebox and Videotron share the same cable network. Switching to Ebox saves $30–$50/month with no service difference. See Ebox vs Videotron. Videotron cancellation: 1-888-433-6876.