By Marc · Updated · Based on real customer experience
Ebox Cancellation Fee 2026 — Is There One?
Everything you need to know about cancelling Ebox internet — fees, process, equipment return, and how Ebox compares to Bell and Rogers on contract terms.
Short answer
✓ Ebox has NO cancellation fee. No contract. Cancel anytime at zero cost.
Ebox cancellation fee — the full answer
Ebox does not charge a cancellation fee. Ebox operates on a month-to-month basis with no fixed-term contract. You can cancel your Ebox internet service at any time, for any reason, without paying anything extra.
This is a significant advantage over Canada's major providers:
Provider
Cancellation fee
Contract required
Ebox
$0 — none
No contract
Bell
Up to $400+
2-year term
Rogers
Up to $360+
24-month promo
Videotron
Varies by plan
Optional contract
Cogeco
Early termination fees
Contract pricing
TekSavvy
$0
No contract
How to cancel Ebox internet
Log in to your Ebox account at ebox.ca.
Go to Account Settings or contact Ebox support via live chat — the cancellation option is available through your account dashboard.
Confirm your cancellation date — cancellation takes effect at the end of your current billing period.
Return your equipment — Ebox will send return instructions for the modem and router. Return the equipment to avoid equipment charges.
Yes. Ebox includes a modem and WiFi router with your subscription — you don't own this equipment. When you cancel, Ebox will provide instructions for returning both devices. Return them promptly to avoid equipment replacement charges.
Before you cancel
Not ready to leave yet? If you're considering cancellation due to cost, the current Ebox OR181 saves new customers up to $25 on your first month — worth sharing with anyone you refer.
Thinking of switching to Ebox? Save $25 right now
If you're currently with Bell or Rogers and considering switching, the current $25 off your first month plus $25 referral credit with code OR181 — $25 total upon registration.
$25 off your first month credit
No contract · No cancellation fee · Equipment included
No. Ebox has no cancellation fee and no contract. You can cancel anytime at zero cost. This is one of Ebox's key advantages over Bell (up to $400 fee) and Rogers (up to $360 fee).
How do I cancel Ebox internet? +
Log in to your Ebox account at ebox.ca and navigate to Account Settings, or contact Ebox support via live chat. Cancellation takes effect at the end of your billing period. Return the modem and router after cancellation.
Do I need to return Ebox equipment when I cancel? +
Yes. The modem and WiFi router belong to Ebox. You'll receive return instructions after cancellation. Return the equipment to avoid equipment replacement charges.
Does Ebox have a contract? +
No. Ebox is a month-to-month internet service with no fixed-term contract. You are not locked in for any period and can cancel anytime with no fee.
Does Ebox increase prices after you sign up? +
Ebox does not use promotional pricing that expires. The price you sign up for is your ongoing price. There are no price hikes after a 12-month introductory period like Bell and Rogers often impose.
What happens to my Ebox service when I cancel? +
When you cancel Ebox, your service continues until the end of your current billing period. You will receive instructions to return the modem and router. There are no early termination fees.
How long does it take to cancel Ebox? +
How do I cancel my Ebox subscription? +
Contact Ebox by phone at 1-866-884-3269 or by email through your customer account portal. Provide your account details and preferred cancellation date. Service ends at the end of your current billing period.
Do I need to return equipment when cancelling Ebox? +
Yes. Ebox equipment (modem and router) must be returned after cancellation. Ebox will provide return instructions. Unreturned equipment may result in a fee charged to your account.
How much notice do I need to cancel Ebox? +
Ebox requires reasonable advance notice to process a cancellation before your next billing date. Contact customer service at least a few days before your renewal date to avoid being charged for an additional month.
What happens to my Ebox referral credit if I cancel? +
Unused referral credits are forfeited upon cancellation. The OR181 referral credit ($25) is applied after your first payment. If you cancel before the credit is applied, you may forfeit it.
Ebox cancellations are processed immediately but take effect at the end of your current billing period. If you cancel mid-month, service continues until the end of the month already paid for.