Code OR181
Bell cancellation · 2026 guide · No downtime

How to Cancel Bell Internet in Canada — Step-by-Step 2026 Guide

By Marc ·

Cancelling Bell internet? This guide covers the exact cancellation number, how to handle the retentions pitch, fees, equipment return — and the best replacement that costs half as much.

Quick answer

Set up Ebox first, then cancel Bell. Call Bell at 310-2355, say you want to cancel internet, decline the retention offer, get a confirmation number. Return Bell equipment within 30 days. Use code OR181 when signing up for Ebox to save $25.

How to cancel Bell internet — 5 steps

  1. Sign up for Ebox first — go to ebox.ca, enter code OR181, wait for modem (3–5 days), confirm it works
  2. Check your Bell contract — log in to bell.ca or call to confirm if you're within a 2-year promo contract and what the cancellation fee is
  3. Call Bell: 310-2355 — say "cancel internet service." You'll be transferred to retentions. Decline offers. Say: "I've set up a new provider. Please cancel effective [date]."
  4. Get confirmation — ask for confirmation number and effective cancellation date in writing
  5. Return Bell equipment — via UPS with Bell's prepaid label within 30 days. Keep receipt. Non-return charges: $150–$300.

Bell cancellation fee — what to expect

Months left on contractEst. Bell cancellation feeEbox saving with OR181Net benefit of switching now
1–2 months~$15–30$25+$95–$110 ✓
3–4 months~$45–60$25+$65–$80 ✓
5–6 months~$75–90$25+$35–$50 ✓
7–8 months~$105–120$25+$5–$20 ✓ (marginal)
9+ months$135+$25Consider waiting

Tip: Code OR181 saves you $25 on your first month with no contract — switch anytime to start cutting your Bell bill.

What Bell will offer to keep you

Bell retentions will offer discounts to prevent cancellation. Common offers: $10–$20/month off for 12–24 months on a new 2-year contract; speed upgrade at same price; bundle discount.

Even with a $20/month loyalty discount, Bell 500 Mbps = ~$85/month vs Ebox = ~$55/month. That's still $30/month more = $360/year more — and you'd re-enter a 2-year contract.

For full comparison: Ebox vs Bell 2026.

Save $25 — code OR181
OR181
Sign up at ebox.ca →

Frequently asked questions

What is the Bell internet cancellation phone number? +
Call Bell at 310-2355. Say 'cancel internet service' to be transferred to retentions. Have your account number ready. Best time to call: weekday mornings for shorter hold times.
Is there a cancellation fee to cancel Bell internet? +
Only if within a 2-year promotional contract (~$15/month remaining). If your promo expired, you're month-to-month — cancel free. Log in to bell.ca to check your contract end date.
What's the best internet to switch to after cancelling Bell? +
Ebox. ~$55/month for 500 Mbps, no contract, equipment included free. New customers save $25 with code OR181 (
Do I need to return Bell equipment? +
Yes. Return modem and router via UPS with Bell's prepaid shipping label within 30 days of cancellation. Keep your tracking receipt. Non-return charges: $150–$300.
Can Bell refuse to cancel my internet? +
No. Under CRTC rules Bell must cancel your service when you request it. Retentions will make offers but cannot refuse. Say clearly: 'I want to cancel my Bell internet effective [date].'
Save $25 with code OR181